Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2026

At Hihowru STL (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and purchase our digital 3D models.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Data"):

Identity & Contact Data: Name, email address, and billing address.
Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Usage Data: Information about how you use our website and services.

Note on Payment Data: We do not store or collect your payment card details. That information is provided directly to our third-party payment processors (e.g., PayPal, Stripe), whose use of your personal information is governed by their own Privacy Policies.

2. How We Use Your Data

We use your data only when the law allows us to. Most commonly, we use it:

To fulfill contracts: To process your order, deliver digital files, and manage payments.
For customer support: To respond to your inquiries and troubleshoot issues.
For legal compliance: To maintain records for tax purposes (e.g., VAT/Sales Tax).
For security: To protect our website from fraud or cyberattacks.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or UK, we rely on the following legal bases:

Performance of a Contract: Processing is necessary to provide the 3D models you purchased.
Legal Obligation: Processing is necessary for compliance with tax and accounting laws.
Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services or preventing fraud), provided your rights do not override those interests.

4. Data Sharing and International Transfers

We do not sell your personal data. We share data only with trusted service providers:

Payment Processors: To securely handle transactions.
Service Providers: For cloud hosting, email delivery, and website analytics (e.g., Google Analytics).
International Transfers: As a global service, your data may be transferred to and processed in countries outside of your home country. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or similar safeguards.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Typically, transaction data is retained for 7 years.

6. Cookies and Tracking

We use cookies to enhance your browsing experience.

Essential Cookies: Required for the website to function (e.g., shopping cart memory).
Analytical Cookies: Help us understand site traffic. You can set your browser to refuse all or some cookies, but please note that parts of this site may become inaccessible or not function properly.

7. Your Legal Rights

Depending on your location, you may have the following rights:

Access/Portability: Request a copy of your data.
Correction: Request that we fix inaccurate data.
Deletion ("Right to be Forgotten"): Request that we erase your data.
Objection/Restriction: Object to our processing of your data for specific purposes.

To exercise these rights, please contact us at info@hihowrustl2u.com.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data relating to children. If we learn we have collected data from a child under 16 without verification of parental consent, we will delete that information immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.